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Outperforming State and National Collection Averages Since 1964 we have consistently outperformed state and national collection averages, while remaining responsive and sensitive to our clients' needs regarding customer relations. For example, in a field such as medical collections we realize that there is a special relationship between the care provider and patients, so extra attention is given to maintaining that harmonious relationship. Experienced Collectors Make the Difference As much as we love our computer system, we know it does not collect the money! Only experienced and motivated collectors can do that for you. Fidelity won't promise to collect every account that you give us and we won't make promises to you that we cannot keep. However, we will promise to do the best job that we can. We will work each and every account to the fullest extent of our capability. We do not passively send out dozens of demand letters. That did not work for you and it doesn't work for us either. We will, of course, send out any required notices, letters and other due diligence. More effectively, we get on the phone and work with your customer to bring the account to a final resolution. We rely on our experienced collectors to produce results for you in a courteous and effective manner. We will also maintain your professional standards in dealing with the customers you have given to us. Extensive Database of Debtors Assists Collections Fidelity's consistently high collection results are partly due to our strong debtor base. Having such a large number of accounts in our system enables us to quickly "match" debtor records as soon as they are entered into the computer. We can then compare credit information, debtor location, assets and other real property information. These new claims are "tied" to accounts previously assigned to us from other clients and so noted. If legal action is being initiated, in many cases we can add this new placement to the suit. This procedure will allow us to combine debtor balances on multiple claims for the same suit. By doing this even small claims become effective to pursue via litigation. Polite But Firm Our phone contacts are polite but firm and payment in full is our first demand. Provided there is a willingness to pay, terms can be arranged. We provide and accept a wide variety of payment methods. In addition to accepting several credit cards and AMEX Money Grams, we have a Quick Collect agreement with Western Union, as well as one of their In-House printers & modem. We also utilize one of the direct deposit check systems, so we can generate debtor checks In-House. We also work with several Local and one National courier service, so that money can be picked up and sent to us overnight. Contact us today by phone, fax or click here to send us e-mail.
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